Customer Service

Shipping

We offer USPS shipping to most destinations.

Returns

Please note: Some shirts are printed on the inside. This is done intentionally to achieve a faded, vintage-style look; as a result, each shirt is slightly different in appearance.

If you are not completely satisfied with our product when you receive it, please return it to us in original condition* within 14 days of receipt. We will either refund the purchase price upon receipt or if preferred we will exchange the item for one that meets your satisfaction. If you exchange the item for a different product you will need to place a new order online and return the original item for a refund. We will also refund delivery charges if you received a faulty or incorrect item.

Please e-mail customerservice@wornfree.com quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. The item should always be returned in the original packaging together with any original documentation.

When you first try on items of clothing for size, please don’t wear perfume or aftershave or a deodorant which may cause a scent or marks on the item. We may not accept the return of any item where there are marks or smells.

Taxes (Customs and Duties)

If you are ordering for delivery outside of the USA your order may be subject to import duties and/or taxes imposed by your country's tax authorities. Payment of all duties and taxes is the sole responsibility of the customer. Contact your local tax office if you have questions about your country's import regulations.

Payment

We accept all major credit cards including American Express. The transaction is secured and encrypted using the industry standard SSL. We do not store your credit card details on our servers (unless you ask us to) just the transaction ID with our billing provider.

Pending Charges Our credit card processing system will temporarily hold the funds when you place an order. As a result you will may see a pending charge on your statement. This pending charge will only be settled once the goods are shipped. If for any reason we are not able to ship your order then the pending charge will be removed and your card will not be charged.

Security code: This is the last three digits of the number on the back of the card usually found on the signature strip. It is often referred to as the "CVV2" code.

Issue Number/Code: We no longer support switch or Maestro cards for use as debit cards. Some Maetro debit cards can be used as a Mastercard (credit card mode) for foreign transactions and some cannot.

Special Notes: Some UK customers have reported debit authorisation issues for transactions in dollars. If this occurs the only solution is to use a fully-fledged credit card rather than a debit card. We apologise for the inconvenience.

Colors

Please note: Some shirts are printed on the inside. This is done intentionally to achieve a faded, vintage-style look; as a result, each shirt is slightly different in appearance.

Color variations can occur as we produce the t-shirts to have a ‘vintage’ or ‘distressed’ finish. We try to keep the colors of the shirt as close as possible to that represented on the web site.